Feedback is good. Feedback is useful. It's just sometimes feedback can be devastating. It's all about the delivery.
Almost everyone asks for feedback. Your local supermarket, your doctors surgery, even your friends. They may not call it feedback but if you someone says 'how did I do?', or 'how do I look?' that's asking for feedback. I've just filled in an online form for my own work. Once a year we are given the opportunity to anonymously say it how we feel. You can be as brutal or as nice as you like. All they ask is that you are constructive in any criticism. So I've been honest. I don't have many grumbles about where I work, although the actual company could do a little more communication to us lesser mortals. Still I suppose they say it's justified in the delivery, as we don't need to know all the nitty gritty, and that's what they are there for.
I always want to be nice in how I say something critical because I know that, on the whole, people work hard and it's tough to get a 'bad review'. But sometimes you have to say it how it is. So that takeaway we had delivered last week got a 'not as tasty as before and it wasn't hot when it arrived' review. Their previous review was 'excellent food. I would easily order from here again'. It's all about consistency and that's what most companies want to do. Be consistent. The problem is when they are consistently bad. You've only got to look on line at some sites like Trip Advisor, to make you wince for the person or company on the other end of the review. Some people can be quite simply nasty, but personally I don't think there is any need for that.
Which brings us to feedback for your friends. That's a tougher one. How do you say, nicely, 'I think your boyfriend is naff' or 'that dress makes you look twenty pounds heavier' or 'you are driving like a maniac'? It's all about the way you say it, of course. There are plenty of online 'help forums' to teach you how to be diplomatic! You have no excuse. There is direct harsh criticism and there is constructive tactful criticism. After all you probably would like to stay friends with the person who has that 'naff boyfriend'? Unless you really are intending to hurt someone's feelings there are ways and means of getting negative information over to someone. We used to have a phrase at work on how to do this....good news, bad news, good news. Always end on a positive and you may just keep that friendship.
Even though you may have just had an awful meal or experience somewhere I still think it's polite to give your feedback in a nice way. We all have bad days, and to be honest if I personally receive a negative feedback about something I will brood on it for days. It can really upset someone, though of course if that was your intention then I say no more. For companies it's important that the feedback or review is positive because people do read those comments. I have disagreed with some I've read on line, and I do like to make up my own mind, but a bad comment can make or break. If you are reading reviews just try to filter out the ones that look like a real vendetta and use your common sense. Mixed reviews are harder to decipher. Maybe a particular day of the week has bad service? Maybe the super experienced chef only works on the weekend? It's easy enough to filter out the problem sometimes, and hopefully the receiver of the reviews will take on board the comments and see where they need to change things.
I think it's really important that if you have liked something, be it a meal, the service, the perfume, the dress, that you tell that person. If you are doing a review hopefully you got the name? We all want to be liked. We all like to be told we are doing well. It's the negative feedback people focus on sadly, which is why it's important to say when things are good. Leave with a smile. Make someone smile. Make their day. It's all about the delivery!
Bit old fashioned but useful reminders -
https://www.wikihow.com/Give-Feedback